Klarna Resolves Support 10X Faster with ElevenLabs Voice AI

ElevenLabs voice AI has set a new benchmark for enterprise customer support automation: Klarna's customer support team now resolves tickets 10 times faster than before — not by hiring more staff, but by deploying ElevenLabs voice agents (AI programs that hold real conversations with customers via phone or web). The February 2026 result sent a clear signal across the enterprise world: AI voice agents are no longer experimental. Revolut, Toyota, Harvey, the Ukrainian government, and more than a dozen other major organizations have since followed.

And as of April 2026, ElevenLabs offers something enterprise buyers have been waiting for — the ability to run all of this on their own internal servers, with zero data leaving their network.

The Klarna 10X Metric That Redefined AI Voice Agent ROI

Klarna (the Swedish buy-now-pay-later company used by over 85 million consumers globally) deployed ElevenAgents — AI voice agents (software that speaks with customers in real time, answers questions, and resolves issues without routing to a human first) — across its customer support pipeline. The result, announced in February 2026: a 10X reduction in Time to Resolution (TTR), which measures how long it takes from the moment a customer contacts support to when their problem is actually solved.

A 10X improvement is not incremental. To put it in concrete terms: if your support team previously took 10 minutes to close a typical ticket, the same workflow now takes roughly 1 minute. At Klarna's scale — tens of millions of users across 45 countries — that difference represents an enormous cost reduction and a dramatic improvement in customer experience.

• Before ElevenAgents: Human agents handle queues manually; customers wait in line; tickets accumulate during peak hours
• After ElevenAgents: AI handles Tier-1 queries (routine, repeatable questions like "where is my order?" or "how do I get a refund?") instantly; human agents focus on complex escalations that require judgment
• Net result at Klarna: 10X faster TTR, lower cost-per-ticket, human workforce retained for high-value work

15+ Enterprise Voice AI Clients — From Law Firms to Governments

Klarna was not a one-off pilot. ElevenLabs has closed more than 15 major enterprise partnerships since late 2025, spanning industries where traditional text-based AI tools have consistently underperformed.

Financial services: Revolut — one of Europe's largest digital banks, with over 45 million customers — selected ElevenLabs Agents in January 2026 to enhance customer support operations, joining Klarna in betting that voice AI outperforms chat-only bots for financial queries.

Legal: Harvey, the AI platform used by AmLaw 100 law firms, partnered with ElevenLabs in November 2025 to give lawyers global voice capabilities — meaning attorneys anywhere can interact with AI legal research tools in their own language and accent, not just typed queries.

Real estate: Immobiliare.it (Italy's largest property portal) built a full conversational real estate agent using ElevenLabs in days — not the multi-month timelines typical of legacy IVR (Interactive Voice Response — those "press 1 for billing" phone tree systems). The agent handles property inquiries, schedules viewings, and answers buyer questions around the clock.

Government: The Ukrainian government selected ElevenLabs in September 2025 to power voice AI for public services — enabling faster, multilingual citizen support during a period of intense operational demand.

Telecom and media: Deutsche Telekom (Germany's largest telecom, serving over 248 million mobile customers globally) partnered with ElevenLabs for AI-driven podcasting within its Magenta App in March 2025, showing that voice AI extends well beyond customer service into content creation.

Staffing and HR: Traba, an industrial staffing platform, uses ElevenLabs AI interview agents to screen applicants at scale — conducting initial voice interviews without requiring a human recruiter on the call. Toyota used ElevenLabs for AI-powered fan engagement at live events, and Liberty Global expanded the technology across its European cable and broadband operations beginning November 2025.

On-Premise Enterprise Voice AI: The Compliance Unlock for Regulated Industries

In April 2026, ElevenLabs announced on-premise and on-device voice AI deployment — arguably the most consequential product update for large enterprise buyers.

Here is the core problem it solves: most AI voice tools run in the cloud (on external servers owned and operated by the AI vendor). That creates two hard blockers for regulated industries: data privacy risk (sensitive customer conversations leave the company's network) and compliance barriers (financial regulations like PCI-DSS and healthcare rules like HIPAA often prohibit sending customer data to third-party servers).

On-premise deployment (running the AI software entirely on a company's own internal hardware, inside their own data center) eliminates both problems. The AI processes voice input, generates spoken responses, and manages the entire conversation locally — nothing exits the organization's perimeter. For a bank, government agency, or law firm, this changes the calculation entirely.

This is precisely why Freedom Forever (a solar energy company scaling nationwide customer support) deployed ElevenAgents in December 2025 — and why TVS Motor Company chose multimodal AI agents (AI that can handle both voice and visual inputs simultaneously) through ElevenLabs the same month. For companies fielding thousands of daily inbound calls containing sensitive account data, running the AI inside their own infrastructure is not optional — it is a regulatory requirement.

What Enterprise Teams Should Evaluate Before Deploying AI Voice Agents

Enterprise buyers evaluating voice AI in 2026 are weighing four practical criteria — each of which the ElevenLabs rollout directly addresses:

• Deployment speed: Immobiliare.it built a production-ready agent in days, not the typical 6–12 month enterprise rollout timeline
• Multilingual coverage: Harvey's global legal use case and Deutsche Telekom's podcast tool both require seamless multi-language capability across dozens of accents and dialects
• Data sovereignty: On-premise deployment removes the cloud-privacy objection entirely for regulated sectors like finance, healthcare, and government
• Provable ROI: The Klarna 10X TTR metric gives procurement teams a defensible, data-backed business case — "10 times faster" is a number any executive can understand

For operations teams still running legacy contact center software, the Klarna and Revolut deployments mark a turning point. The question in 2026 is no longer whether AI voice agents work — Klarna's 10X result settles that — but how fast your organization can deploy them before competitors do. Explore ElevenLabs' enterprise options at elevenlabs.io, and for a broader guide to AI automation tools transforming business operations, visit our learning hub.

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